Overview
Effective Date: 01.01.25
At Olive & Honey, customer satisfaction is our priority. We take great care in crafting and delivering beautiful floral arrangements and products. If you are not fully satisfied with your purchase, we’re here to help.
Substitution Policy
Please note that photos on our website are intended to represent the overall style and theme of the arrangement. Some vases or floral elements may be one-of-a-kind and cannot be replicated exactly. Substitutions of flowers or containers may be necessary due to weather, seasonality, or market conditions. In such cases, we will maintain the style, theme, and color palette of your arrangement and only substitute items of equal or greater value. If specific design elements are crucial to your order, please include those details in the “Notes for the Florist” at checkout or contact us directly to confirm availability.
Fresh Flowers
We strive to deliver your sentiments with fresh, beautiful arrangements. However, due to seasonal and regional flower availability, substitutions of equal or greater value may sometimes be necessary. We will preserve the overall style, shape, size, and color palette of the arrangement. The specific color will take precedence over flower type. Substitutions may include: purple orchids for purple irises, or white alstro for white lilies, etc.
Plants
For green and blooming plants, substitutions of similar plants of equal or greater value may be made. For unique plants like orchids, we will prioritize the type but may substitute with a different color. Containers will match as closely as possible.
Gift Baskets
If necessary, we may substitute items within gift baskets with those of equal or greater value to ensure freshness and timely delivery.
Special Occasions
To ensure timely delivery for special occasions (e.g., funerals, birthdays, or anniversaries), substitutions of equal or greater value may be made if the requested flowers are unavailable and we cannot reach you via your provided contact information.
Your satisfaction is our priority, and we appreciate your understanding when substitutions are required.
Delivery Policy
Specific Delivery Times
While we cannot guarantee delivery at an exact time, most orders are delivered within four hours. You can include a preferred time frame in the “Notes for the Florist” box during checkout, and we will do our best to accommodate your request.
If No One is Home
If the recipient is unavailable at the time of delivery, we will contact the sender to arrange redelivery. One redelivery per order – beyond that a recipient will need to pick up from shop.
Leave at Door Requests
If you request an arrangement to be left at a doorstep, porch, or other unattended location, you assume all liability. In weather permitting instances we may recommend leaving arrangement at door, but only after making contact with sender and/or recipient. We cannot be held responsible for lost, damaged, or stolen items due to such requests.
Thank you for understanding our policies as we strive to ensure your gift arrives safely and beautifully.
Contact Us
For questions about refunds, returns, or cancellations, please contact us at:
Olive & Honey
hello@oliveandhoneymo.com
816-583-2730
302 N Davis Street, Hamilton, MO 64644
We are dedicated to ensuring your experience with us is exceptional and are happy to address any concerns you may have.
Thank you for choosing Olive & Honey!